Your Safety is Our Priority
At MoonlightChat, we're committed to creating a safe, respectful, and welcoming environment for everyone.
Effective Date: January 1, 2025
Last Review: January 1, 2025
Child-Safety Point-of-Contact: support@moonlightchat.live
Zero-Tolerance Policy
MoonlightChat strictly prohibits any content or behavior that sexually exploits, endangers, or depicts minors.
- •Offending accounts are terminated immediately without warning
- •Content is removed without notice and submitted to industry databases
- •Relevant authorities (NCMEC/INHOPE) are notified within 24 hours
- •No appeals for violations involving minors
This policy applies to every user, piece of content (live video, images, audio, text), and feature on MoonlightChat.
Legal Definitions
To ensure clarity and compliance, we use the following formal definitions:
Child / Minor
Any person under 18 years of age, regardless of local jurisdiction or age of consent laws.
CSAE (Child Sexual Abuse or Exploitation)
Any act or material that sexually exploits or abuses a child, including grooming, sextortion, trafficking, or sexualized depiction of a minor (real or simulated).
CSAM (Child Sexual Abuse Material)
Any visual depiction of a minor in sexual activity or with sexualized focus, including AI-generated, illustrated, or manipulated content.
Strictly Prohibited Content & Conduct
The following activities will result in immediate permanent ban and law enforcement notification:
❌ Uploading, streaming, requesting, searching for, or linking to CSAM
❌ Grooming or attempting to obtain sexual content from a minor
❌ Sexualized discussion of minors, even if no imagery is shared
❌ Fantasizing about or role-playing CSAE scenarios
❌ Content that normalizes, glorifies, or trivializes CSAE
❌ Attempts to evade safety systems (coded language, VPNs, filters)
Our Commitment to Safety
MoonlightChat is built on the foundation of safe, authentic connections. We combine advanced AI technology with human moderation to ensure every conversation is protected and respectful. Our team works 24/7 to maintain a positive community where you can chat with confidence.
Whether you're here to make new friends, have interesting conversations, or explore different perspectives, we want you to feel secure and supported every step of the way.
How We Keep You Safe
AI-Powered Moderation
Our advanced AI continuously monitors conversations in real-time, detecting and preventing inappropriate content instantly.
- • PhotoDNA & CAID hash-matching technology
- • AI image, video, and text classifiers
- • Real-time content analysis
Privacy Protection
Your personal information stays private. We never share your data and don't require registration for basic use.
Instant Reporting
One-click report and block features let you take immediate action against inappropriate behavior.
Age Verification
Strict age verification ensures our platform is 18+ only, creating an appropriate environment for adult conversations.
24/7 Moderation Team
Our dedicated human moderators review reports and handle complex situations around the clock.
Instant Disconnect
Feel uncomfortable? Skip to the next person instantly. You're always in control of your experience.
Community Guidelines
To maintain a positive environment for everyone, we expect all users to follow these guidelines:
Be Respectful
Treat others with kindness and respect. No harassment, bullying, or hate speech.
Keep It Appropriate
No nudity, sexual content, or inappropriate behavior. This is strictly enforced.
Protect Your Privacy
Never share personal information like your full name, address, phone number, or financial details.
No Spam or Scams
Don't promote other websites, services, or try to scam users. Advertising is prohibited.
Legal Compliance
Follow all applicable laws. Illegal activity will result in immediate ban and reporting to authorities.
Age Requirement
Users must be 18 years or older. Minors are strictly prohibited from using MoonlightChat.
Safety Tips for Users
🔒 Keep Personal Info Private
Never share your full name, address, workplace, school, phone number, or financial information with strangers online.
👤 Use Anonymous Profiles
You don't need to register to use MoonlightChat. Keep your identity private and enjoy anonymous conversations.
🚨 Report Immediately
If someone makes you uncomfortable, use the report button right away. Our team reviews every report seriously.
⏭️ Skip When Uncomfortable
Trust your instincts. If a conversation feels wrong, click "Next" immediately. You're never obligated to stay.
🌐 Use VPN if Concerned
For extra privacy protection, consider using a VPN to mask your IP address and location.
❌ Never Send Money
Anyone asking for money or gift cards is a scammer. Report them immediately and never send financial help to strangers.
🔗 Don't Click Suspicious Links
Never click links shared by strangers. They could be phishing attempts or contain malware.
📱 Keep Devices Secure
Use updated browsers, enable camera/mic permissions only when needed, and keep your device software current.
Reporting Violations
If you encounter any behavior that violates our guidelines, please report it immediately. We take all reports seriously.
How to Report:
- Click the "Report" button during any conversation
- Select the reason for reporting (inappropriate behavior, spam, harassment, etc.)
- Our AI system will immediately flag the conversation
- A human moderator will review the report within minutes
- Action will be taken against violators (warnings, temporary bans, or permanent bans)
Formal Enforcement Procedures:
- 1.Content Removal: Instant banning and hash submission to industry databases (PhotoDNA, CAID)
- 2.Account Action: Permanent ban with device and payment-token blocks
- 3.Law Enforcement Referral: All confirmed CSAM reported to NCMEC/INHOPE within 24 hours
- 4.Data Preservation: Evidence preserved for 90 days for law enforcement access
- 5.Appeals: No appeals permitted for CSAE violations
Report Triage Times:
Instant
CSAE/CSAM flags
5-10 min
High-priority reports
10-30 min
Standard reports
Anonymous Reporting: No account required to flag CSAE. Your report remains completely confidential.
Staff Vetting & Welfare
Our moderation team is carefully selected, thoroughly trained, and continuously supported:
🔍 Enhanced Background Checks
All moderators undergo comprehensive background screening before joining our team.
📚 Specialized Training
Mandatory CSAE recognition training and ongoing education on emerging threats and safety protocols.
🧠 Psychological Support
Access to mental health professionals to address trauma from reviewing harmful content.
🔄 Mandatory Rotation
Regular role rotation and breaks to prevent burnout and compassion fatigue.
Data Handling & Privacy Compliance
We handle your data responsibly and in compliance with GDPR and applicable privacy laws:
Minimal Data Collection
Only data required for platform operation and safety enforcement is retained. No unnecessary tracking.
Encryption & Security
All CSAE evidence is encrypted at rest using industry-standard AES-256 encryption. Access is logged and audited.
Data Retention
CSAE-related evidence: 90 days for law enforcement. General reports: 30 days after resolution. User data: See our Privacy Policy.
Access Controls
Strict role-based access. Only authorized personnel can view reported content. All access is logged.
GDPR Compliance
Full compliance with GDPR data protection regulations including right to access, rectification, and erasure (except where legal obligations require retention).
Policy Review & Updates
- 📅Annual Review: These safety standards are reviewed at least once per year
- ⚡Expedited Updates: Sooner reviews if laws, regulations, or risk patterns change
- 🔔User Notification: Material updates announced via in-app banner and website notice
- 📖Transparency: Change log maintained for significant policy updates
Safety FAQs
Is MoonlightChat safe to use?
Yes. MoonlightChat uses advanced AI moderation, 24/7 human moderation, and strict community guidelines to create a safe environment. However, as with any online platform, you should always exercise caution and never share personal information.
Can conversations be recorded or saved?
MoonlightChat does not record or save your video conversations. However, other users could potentially record using third-party software. Always assume anything you do online could be captured, and act accordingly.
What data does MoonlightChat collect?
We collect minimal data necessary for platform operation. This includes device type, browser information, and general location (country/region only). We never sell your data. See our Privacy Policy for details.
How quickly are reports reviewed?
Our AI flags inappropriate content instantly. Human moderators review reports within 5-10 minutes on average, 24/7. Emergency reports (illegal activity) are prioritized and reviewed immediately.
What happens if I'm reported unfairly?
All reports are reviewed by human moderators who assess the full context. False reports are dismissed, and users who abuse the reporting system may face consequences themselves. We're fair and thorough in our review process.
Can I use MoonlightChat if I'm under 18?
No. MoonlightChat is strictly 18+ only. We have age verification systems in place and will permanently ban anyone found to be underage. Parents should monitor their children's internet usage.
Is random video chat free?
Yes, Moonlight Chat is completely free. No hidden fees or premium subscriptions required for random video chatting with strangers worldwide.
Do I need to register for random video chat?
No registration required. You can start random video chatting with strangers anonymously immediately while maintaining your privacy.
What makes this better than Omegle?
Unlike Omegle, we offer better moderation, interest-based matching, gender filters, mobile optimization, and a safer environment for talking to strangers.
Can I use this on mobile?
Yes! Our random video chat platform is fully optimized for mobile devices, tablets, and desktops for seamless stranger chat experiences.
Need Help or Have Concerns?
Our support team is here to help. Contact us anytime.
Last Updated: December 29, 2025
MoonlightChat reserves the right to update these safety guidelines at any time.